First the door is made secure, so the house or the shop can be closed tonight. Then, when you are ready and the insurer has seen it, stronger locks for a place that often stands empty.
24-hour emergency line · 7 days
If the break-in has just happened, ring 112 before anyone else. Do not tidy up or touch the door until the police have seen it.
The report number and the pictures are what the insurer will ask for.
Cylinder snapped, frame split, slider levered off its track. A photo shows it best.
A new cylinder, the keep refitted, the frame made good enough to hold for now.
You lock it yourself before the van leaves, with keys nobody else has.
A forced door at night is attended through the emergency line.
Rated against snapping, bumping, drilling and picking. The step up from the ordinary cylinder change, and the first thing to fit on a door that has been attacked.
A strong cylinder in a weak frame still fails. Reinforced keeps and plates spread the load into the wall.
Terrace sliders, garage doors and side gates need the same attention, especially in villas that stand empty for months.
Shutters, back doors and offices: see commercial lock work.
In October 2024 the Guardia Civil dismantled a group specialising in house burglaries in the Marina Alta. They cleared up 97 break-ins and recovered more than 600 pieces of jewellery and 33 watches.
That is not a reason for alarm, but it is a reason to treat the doors of a house that is empty half the year as the ones that matter most. More on that for owners who live away.
Everything can be arranged from abroad with your authorisation, and a neighbour or agent can meet the van. How to reach us.
The police, on 112. They need to see the door as it was left, and their report is what your insurer asks for. Photograph everything as well. Then call us to make the door secure.
Many home and business policies cover it after a reported break-in, but it depends on yours. You get an itemised invoice that shows what was repaired and why, which is what the claim needs.
Yes. A cylinder that has been attacked may still turn but be weakened inside, and marks on the door show that somebody has already chosen it. At the least, have the cylinder looked at.
Resistance to the usual attacks: snapping, bumping, drilling and picking, tested to a recognised grade. Fitted with a proper keep and a reinforced frame, it changes how long a door holds.
Every outside door at the same standard, sliders included, because a strong front door does not help if the terrace door lifts off its track. Start with the weakest door, not the most visible one.
Once the police have been, send a photo of the damage. We will tell you what can be done tonight and what can wait.
24-hour emergency line · 7 days